Residents FAQ

When can I schedule a showing?

Please contact us to schedule a showing. Please list the dates and times that work best for you and we will do our best to accomodate your schedule.
Who needs to fill out an application?

Any person age 18 and older will need to fill out an application and pay the non-refundable application fee.
Do you run background checks?

Yes. As part of the rental application process, we will be requesting background checks from Transunion that include criminal, eviction, and credit history. We also complete rental history as well as employment and income verifications.

Click here to view our rental criteria. If you have any concerns about what may be on any part of the background check, please discuss this with us prior to paying for the rental application.
Do you require a security deposit?

Yes. The amount varies per rental and can be anywhere from 1-3 month's rent.
How long is the lease term?

Leases normally run for one year, usually with an option to renew. Depending on the home and your rental history with us during your lease term(s), we may be able to work with you on different renewal options.
How quickly can I move in?

We will work quickly to get you moved in as soon as possible. Your prompt response to any requests to provide missing or additional information helps to expedite that process. Your move-in date depends on the status of the home you will be leasing, approval of the complete leasing application process, receipt of all applicable funds, and executed lease contract.
What does the resident portal do?
The Renant Portal is an online tool provided for you at no cost. You will be able to:
1. Pay your rent online.
2. View your previous and upcoming payments.
3. Add your renter's insurance information (if needed).
4. Submit and track maintenance requests.
Why should I rent with you?

We are committed to bringing you the best rental experience possible and to provide fair and accurate information from our application process to the condition of our available rental houses to our expectations during your residency with us.

We strive to ensure that all requests and questions are addressed in a timely and positive manner.
If something is broken, will you fix it?

We will fix everything that is our responsibility as outlined in your lease agreement.

If damage occurs that is not covered, please let us know and we can recommend a local contractor.

Service or repair requests can be submitted via the Resident Portal.
How often is rent due and how can I pay it?

Rent is due on the first day of each month. Late fees will be added to your account beginning on the fourth day if your balance remains unpaid in full.

Residents have the option to pay rent automatically online via credit card, debit card, or ACH (eCheck wire transfer.)

One-time payments may also be available in your resident portal.

If ACH is the selected payment method, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed.

Alternatively, you may mail a certified check or money order to our mailing address. We do not accept cash or personal checks. Please note that late fees may be added to your account if mailed payment is received after the rent due date. We do not make allowances for postal delays.
How do I access my resident portal?

If the Resident Portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.